The rules that govern coaching with Coach Coutu, plus how your data is handled in the student portal.
Last updated: 22 July 2026
Coaching services may include 1-on-1 live sessions, VOD reviews, bootcamps, subscriptions, text support where agreed, team coaching, and other educational improvement services related to competitive gaming.
Digital products, guides, documents, workshops, events, community access, and future educational offers may be made available from time to time and may carry separate terms, schedules, access periods, usage rights, and refund conditions as stated at purchase.
Sessions are scheduled based on mutual availability. Because scheduling may vary across time zones, students are encouraged to confirm times before booking where needed.
Where preparation is required, requested VODs, replays, account names or other materials should be provided with reasonable notice before the session. Account login details are never requested and should never be shared. Sharing account credentials is against Riot Games' terms and can get your account banned. Coaching is delivered on your own account, played by you.
Late arrival by a student does not extend the scheduled end time unless specifically agreed. If a student is absent 15 minutes after the scheduled start time without notice, the session may be considered missed.
Sessions confirmed through direct messages, Discord, email, or third-party platforms are considered scheduled bookings and are subject to the policies above.
If you need to cancel or reschedule a session, please do so at least 24 hours in advance. Failure to do so may result in the session being marked complete.
In the event of a missed session, the reserved time may be used to record a VOD review of one of your matches, if available.
Emergency exceptions may be considered at coach discretion.
Subscriptions, digital products, and sessions that have been completed, attended, missed, or cancelled within 24 hours are not eligible for refunds.
Packages are sold as a single bundled purchase. Once any session within a package has been used, the package becomes non-refundable.
Unused packages or single sessions may be eligible for a refund within 21 days of purchase, provided no sessions have been used. (Metafy: up to 45 days in Metafy credits.)
For bookings made through third-party platforms (such as Metafy), applicable platform payment and dispute policies may also apply.
Chargebacks. If you believe something went wrong, message me first and we will sort it out. Opening a payment dispute for sessions that were delivered, instead of raising it directly, may result in immediate suspension of coaching access, removal from the community server, and refusal of future service. Any coaching materials provided remain subject to section 12.
All purchases are for the original purchaser/student only and are non-transferable unless approved in advance at coach discretion.
Single sessions must be used within 21 days of purchase (Metafy: 45 days). Validity begins on the purchase date.
Subscriptions are valid only during their active billing period (typically one month unless otherwise stated).
Add-ons, tips, gifts, and any optional purchases on top of base sessions are non-refundable in all cases.
Coaching is delivered based on total time purchased, not fixed session lengths. Individual sessions may vary in duration and structure depending on the student's needs and coaching format. For example, a 12-hour plan may be completed as twelve 1-hour sessions, five 2.5-hour sessions, or another agreed structure.
Bootcamp Booking System (Metafy): Bootcamp packages include 2 initial sessions on Metafy (Game Plan Call + Discord Setup). Additional coaching hours are booked individually through 1h or 1.5h session listings using discount codes provided by the coach. This system maintains flexibility on session duration while protecting platform ranking-relevant metrics. The total coaching hours promised in the bootcamp tier remain guaranteed regardless of booking method.
Bootcamp plans expire as follows:
Partial payments for Bootcamp plans may be offered on a case-by-case basis and follow a custom agreed structure. Sessions are unlocked per completed payment (not automatically proportional). If the payment plan is not completed, only the sessions already granted remain available. Expiration timelines apply starting from the first payment.
Unused sessions after expiration may be forfeited. At coach discretion, some sessions may be rolled over toward future purchases or credited toward future plans.
Existing inactive purchases made before this updated policy have until September 1, 2026 to become active again and continue sessions.
After that date, any remaining sessions will be governed under the current package structure and expiration timelines.
Students are expected to participate respectfully and make a genuine effort toward improvement.
This includes, where relevant:
Repeated refusal to engage constructively may reduce coaching effectiveness and does not create entitlement to refunds.
All services are educational and advisory in nature. No specific rank, LP gain, win rate, tournament result, or timeline is guaranteed. Progress depends on many factors including effort, consistency, mindset, availability, and execution.
Discord messages are welcome anytime. Response times may vary depending on workload, schedule, and personal availability. Extended inactivity may also require rescheduling delays based on current availability.
Unless specifically agreed, casual messages do not constitute active coaching sessions, emergency support, or unlimited on-demand coaching.
Voice calls outside booked sessions are not guaranteed.
Sessions may be recorded for student review, training purposes, quality control, or promotional use unless the student requests otherwise in advance. This applies to adult students only: recordings of students under 18 are never used publicly, as set out in section 16.
If a student does not wish their session content to be used publicly, they may request this and reasonable efforts will be respected.
Abusive, harassing, discriminatory, dishonest, or repeatedly disruptive behavior may result in refusal of future service or termination of ongoing coaching access.
Where appropriate, refunds remain subject to the refund rules above.
All coaching materials, including session recordings, spreadsheets, notes, plans, and any written content provided during coaching, remain the intellectual property of Coach Coutu.
Students may use these materials for personal improvement only. Recording sessions, sharing, distributing, reposting, or using these materials for any commercial or public purpose (including teaching others, social media content, or competitive analysis) is not permitted without explicit written permission.
Violations may result in termination of coaching access without refund and potential legal action.
Coaching services are provided in good faith as educational guidance. To the maximum extent permitted by applicable law, liability is limited to the amount paid for the relevant service.
No liability is accepted for indirect losses, account penalties unrelated to coach conduct, emotional distress, lost opportunities, or results not achieved.
Policies may be updated periodically to improve fairness, scheduling, and operations. Material changes apply prospectively. Existing active purchases may receive a reasonable transition period communicated in advance.
Important announcements, scheduling changes, vacations, or operational updates may be communicated through platform announcements (such as Metafy posts/email notifications) and/or @everyone notices in the community server. Individual direct messages are not guaranteed.
Booking a session, purchasing a package, subscribing, or sending payment for coaching services constitutes acceptance of these Terms & Policies. Exceptions, credits, or accommodations may be granted at coach discretion.
Coaching is available from age 13, in line with the minimum age for Riot Games and Discord accounts. Students under 13 are not accepted.
Recordings of students under 18 are never used publicly. They are made only so the student can review the session, and are never published, shared or used for promotion, with or without consent. This overrides section 10 for any student under 18.
If a parent or guardian wants a minor's data or recordings removed, that request will be honoured. Any message to me on Discord as coachcoutu is enough.
These Terms are governed by the laws of Argentina, where the coach is based. Nothing here removes any protection you have under the consumer laws of your own country, and where those laws give you stronger rights, they apply.
Where a purchase was made through a third-party platform such as Metafy, that platform's own terms and dispute process apply to the payment.
The public website sets no cookies, runs no analytics, and carries no advertising or third-party trackers. Nothing is stored about visitors.
One exception worth naming: the site asks Discord's public API for the live member count of the community server, so your browser makes a request to Discord and Discord sees your IP address, the same as visiting any Discord page. Fonts and images are served from the site itself, not from a CDN.
The rest of this section covers the student portal, the private space where session notes, recordings and progress are kept.
Only to deliver coaching: showing you your own notes and progress, and letting your coach prepare and track your sessions. Your data is never sold, rented or shared with third parties for marketing.
Only you and Coach Coutu. Other students cannot see your space. This is enforced at the database level, not only in the interface.
Coaching data is stored with Supabase (database hosting) and the site is served by Vercel. Session recordings are hosted as unlisted YouTube videos, viewable only through the link in your portal.
Your notes and recordings stay available to you after your plan ends, in read-only form, so you keep what you paid for. You may ask for your data to be deleted at any time.
You can ask for a copy of your data, ask for corrections, ask for it to be deleted, or withdraw access at any time. Requests are handled within a reasonable time.
Discord is the official channel for anything in this document, including privacy requests: message coachcoutu directly, or post in the community server. Questions can also be raised during the free consultation call.
