The rules that govern coaching with Coach Coutu, plus how your data is handled in the student portal.
Last updated: 22 July 2026
Coaching services may include 1-on-1 live sessions, VOD reviews, bootcamps, subscriptions, text support where agreed, team coaching, and other educational improvement services related to competitive gaming.
Digital products, guides, documents, workshops, events, community access, and future educational offers may be made available from time to time and may carry separate terms, schedules, access periods, usage rights, and refund conditions as stated at purchase.
Sessions are scheduled based on mutual availability. Because scheduling may vary across time zones, students are encouraged to confirm times before booking where needed.
Where preparation is required, requested VODs, replays, account names or other materials should be provided with reasonable notice before the session. Account login details are never requested and should never be shared. Sharing account credentials is against Riot Games' terms and can get your account banned. Coaching is delivered on your own account, played by you.
Late arrival by a student does not extend the scheduled end time unless specifically agreed. If a student is absent 15 minutes after the scheduled start time without notice, the session may be considered missed.
Sessions confirmed through direct messages, Discord, email, or third-party platforms are considered scheduled bookings and are subject to the policies above.
If you need to cancel or reschedule a session, please do so at least 24 hours in advance. Failure to do so may result in the session being marked complete.
In the event of a missed session, the reserved time may be used to record a VOD review of one of your matches, if available.
Emergency exceptions may be considered at coach discretion.
When the coach is unavailable. If I have to cancel or move a booked session, you are told as early as I can manage and the session is rescheduled at no cost to you, with no hours deducted. If I am away for a longer stretch, whether for travel, illness or anything else, the expiration date of every active plan is extended by the length of that absence, so no one loses time they paid for because I was not there. Planned absences are announced in advance in the community server.
Subscriptions, digital products, and sessions that have been completed, attended, missed, or cancelled within 24 hours are not eligible for refunds.
Packages are sold as a single bundled purchase. Once any session within a package has been used, the package becomes non-refundable.
Unused packages or single sessions may be eligible for a refund within 21 days of purchase, provided no sessions have been used. (Metafy: up to 45 days in Metafy credits.)
For bookings made through third-party platforms (such as Metafy), applicable platform payment and dispute policies may also apply.
Chargebacks. If you believe something went wrong, message me first and we will sort it out. Opening a payment dispute for sessions that were delivered, instead of raising it directly, may result in immediate suspension of coaching access, removal from the community server, and refusal of future service. Any coaching materials provided remain subject to section 12.
All purchases are for the original purchaser/student only and are non-transferable unless approved in advance at coach discretion.
Single sessions must be used within 21 days of purchase (Metafy: 45 days). Validity begins on the purchase date.
Subscriptions are valid only during their active billing period (typically one month unless otherwise stated).
Add-ons, tips, gifts, and any optional purchases on top of base sessions are non-refundable in all cases.
Coaching is delivered based on total time purchased, not fixed session lengths. Individual sessions may vary in duration and structure depending on the student's needs and coaching format. For example, a 12-hour plan may be completed as twelve 1-hour sessions, five 2.5-hour sessions, or another agreed structure.
Bootcamp Booking System (Metafy): Bootcamp packages include 2 initial sessions on Metafy (Game Plan Call + Discord Setup). Additional coaching hours are booked individually through 1h or 1.5h session listings using discount codes provided by the coach. This system maintains flexibility on session duration while protecting platform ranking-relevant metrics. The total coaching hours promised in the bootcamp tier remain guaranteed regardless of booking method.
Bootcamp plans expire as follows:
Partial payments for Bootcamp plans may be offered on a case-by-case basis and follow a custom agreed structure. Sessions are unlocked per completed payment (not automatically proportional). If the payment plan is not completed, only the sessions already granted remain available.
Partial payments. The right to continue the plan, and any sessions already granted, expire 45 days from the first payment. If the plan is paid in full within those 45 days, the standard tier expiration then applies, counted from the date of the first payment.
Unused sessions after expiration may be forfeited. At coach discretion, some sessions may be rolled over toward future purchases or credited toward future plans.
If coaching ends. If I stop offering coaching, or stop offering the plan you bought, I will tell you with as much notice as I can and leave a reasonable window to use the hours you have left. If that window is not enough or is not possible, the hours you have not used are refunded in proportion to what was not delivered, or delivered in another format we agree on. Either way, your notes and recordings stay available to you as set out in section 18.
Existing inactive purchases made before this updated policy have until September 1, 2026 to become active again and continue sessions.
After that date, any remaining sessions will be governed under the current package structure and expiration timelines.
Students are expected to participate respectfully and make a genuine effort toward improvement.
This includes, where relevant:
Repeated refusal to engage constructively may reduce coaching effectiveness and does not create entitlement to refunds.
All services are educational and advisory in nature. No specific rank, LP gain, win rate, tournament result, or timeline is guaranteed. Progress depends on many factors including effort, consistency, mindset, availability, and execution.
Discord messages are welcome anytime. Response times may vary depending on workload, schedule, and personal availability. Extended inactivity may also require rescheduling delays based on current availability.
Unless specifically agreed, casual messages do not constitute active coaching sessions, emergency support, or unlimited on-demand coaching.
Voice calls outside booked sessions are not guaranteed.
Sessions may be recorded for student review, training purposes, quality control, or promotional use unless the student requests otherwise in advance. This applies to adult students only: for students under 18, public use is never assumed and is asked for separately, as set out in section 16.
If a student does not wish their session content to be used publicly, they may request this and reasonable efforts will be respected.
Abusive, harassing, discriminatory, dishonest, or repeatedly disruptive behavior may result in refusal of future service or termination of ongoing coaching access.
Where appropriate, refunds remain subject to the refund rules above.
All coaching materials, including session recordings, spreadsheets, notes, plans, and any written content provided during coaching, remain the intellectual property of Coach Coutu.
Students may use these materials for personal improvement only. Recording sessions, sharing, distributing, reposting, or using these materials for any commercial or public purpose (including teaching others, social media content, or competitive analysis) is not permitted without explicit written permission.
Violations may result in termination of coaching access without refund and potential legal action.
Coaching services are provided in good faith as educational guidance. To the maximum extent permitted by applicable law, liability is limited to the amount paid for the relevant service.
No liability is accepted for indirect losses, account penalties unrelated to coach conduct, emotional distress, lost opportunities, or results not achieved.
Policies may be updated periodically to improve fairness, scheduling, and operations. Material changes apply prospectively. Existing active purchases may receive a reasonable transition period communicated in advance.
Important announcements, scheduling changes, vacations, or operational updates may be communicated through platform announcements (such as Metafy posts/email notifications) and/or @everyone notices in the community server. Individual direct messages are not guaranteed.
Booking a session, purchasing a package, subscribing, or sending payment for coaching services constitutes acceptance of these Terms & Policies. Exceptions, credits, or accommodations may be granted at coach discretion.
Coaching is available from age 13, in line with the minimum age for Riot Games and Discord accounts. Students under 13 are not accepted.
Recordings of students under 18 are never used publicly without permission. They are made so the student can review the session. They are only published, shared or used for promotion with the clear agreement of both the student and a parent or guardian, asked for each time. This replaces section 10 for any student under 18.
If a parent or guardian wants a minor's data or recordings removed, that request will be honoured. Any message to me on Discord as coachcoutu is enough.
These Terms are governed by the laws of Argentina, where the coach is based. Nothing here removes any protection you have under the consumer laws of your own country, and where those laws give you stronger rights, they apply.
Where a purchase was made through a third-party platform such as Metafy, that platform's own terms and dispute process apply to the payment.
The public website carries no advertising and no third-party trackers, and nothing about your visit is tied to you personally. Two things are worth naming plainly.
Page views are counted with Vercel Analytics, which uses no cookies, builds no profile of you, and cannot follow you to other sites. And if you use the dodge timer, your countdown and penalty tier are kept in a cookie on your own device, so the timer can follow you across the site and into your portal. It holds nothing that identifies you, no one reads it but your own browser, and clearing your cookies deletes it.
One exception worth naming: the site asks Discord's public API for the live member count of the community server, so your browser makes a request to Discord and Discord sees your IP address, the same as visiting any Discord page. Fonts and images are served from the site itself, not from a CDN.
The rest of this section covers the student portal, the private space where session notes, recordings and progress are kept.
Only to deliver coaching: showing you your own notes and progress, and letting your coach prepare and track your sessions. Your data is never sold, rented or shared with third parties for marketing.
Your space is yours: your notes, your points and any games you log are visible to you and Coach Coutu, and to nobody else. Other students cannot see them. This is enforced at the database level, not only in the interface.
Session recordings are the exception, and they follow section 10 rather than this rule. They are made for you first, and by default may also be used for teaching, quality control or promotion, which can include being published on YouTube or shared with other students in the community library. You can opt out of any public or shared use, at any time, before or after a session, and that will be respected. Recordings of students under 18 are never shared or published without the explicit agreement set out in section 16.
Coaching data is stored with Supabase (database hosting) and the site is served by Vercel. Session recordings are hosted on YouTube: unlisted when they are for your review only, public where you have agreed to that use.
Your notes and recordings stay available to you in read-only form for at least 12 months after your plan ends, so you keep what you paid for. After that they may be deleted. If you want to keep a copy for longer, ask before the 12 months are up and it will be sent to you. You may ask for your data to be deleted at any time.
You can ask for a copy of your data, ask for corrections, ask for it to be deleted, or withdraw access at any time. Requests are handled within a reasonable time.
Discord is the official channel for anything in this document, including privacy requests: message coachcoutu directly, or post in the community server. Questions can also be raised during the free consultation call.
